Your customer is not responding, the money is missing from your account, and every reminder you write yourself costs time. We show you the clear escalation path and take over everything once you hand the claim over as a debt collection institute licensed in Austria and Germany, with an approach confirmed by the OGH. 100% of the claim for you.
The overview
When a customer does not pay, you proceed in three steps: first a friendly payment reminder, then a reminder with a clear deadline, and if the customer still does not respond, you hand the open claim over to a licensed debt collection institute that recovers it for you. Through incaseof.law you hand over online and keep 100% of your principal claim, because the defaulting customer bears the debt collection costs.
Often it is just forgetfulness. A factual reminder resolves many cases, still without extra cost and without pressure.
A clear reminder with a deadline is enough. More than one is goodwill, not a must. Endless follow-up reminders only cost you liquidity.
If the customer does not respond, licensed debt collection is the fastest way. Hand over online, we take care of the rest.
Act now
Before you put more time and nerves into your own reminders, work through these four points. They are done in a few minutes and bring you to a solution quickly.
Look up when the invoice was due. If the payment date has passed, your customer is in default. That is the point at which you should act, not only after weeks.
Often it is just forgetfulness. A short, friendly payment reminder with invoice number and amount resolves many cases, without pressure and without straining the customer relationship.
If the customer does not respond, a reminder with a specific deadline follows. One is enough. Endless follow-up reminders only cost you liquidity and buy the defaulting customer time.
If payment still does not arrive, you hand the claim over to a licensed debt collection institute. Through incaseof.law you start online in a few minutes, we recover it, and 100% of the claim stays with you.
The earlier you act, the better. With every week an open claim sits unattended, willingness to pay drops and the risk grows that the customer becomes insolvent. An early, clear demand is taken more seriously than your own fifth reminder.
The context
From your perspective as a creditor, this is a question of the goal, not the status.
A specialised debt collection institute is usually the fastest way, because the entire process is built for it and starts online. The cost consequence for the defaulting customer is clearly regulated.
If court proceedings become necessary, we prepare them and carry them forward digitally via the electronic legal communication system. You do not have to organise the switch between the steps yourself.
For a pure monetary claim against a defaulting customer, a licensed debt collection institute is usually the more direct way: the process is built for recovery, starts online and the customer bears the costs. If the case becomes contentious or has to go to court, we take on that step for you as well, without you having to look for a lawyer yourself.
Even if a customer appears insolvent, the handover is worthwhile: we assess the situation and secure your claim, for example with an enforceable title that stays valid for many years. That way you get your money even if the customer can only pay again later.
The most common dispute
Often there is no bad intent behind an open invoice, but a complaint: the customer is dissatisfied with the service, sees a defect or considers the amount too high. These cases require a bit more care, but they are solvable. Here is how you proceed.
Have the customer state in writing exactly what is being complained about. Often the dispute clears up as soon as the expectation and the service delivered are set side by side. A documented objection also protects you later.
If only part of the service is disputed, the rest is still due. Demand the undisputed amount clearly. Claiming a defect does not automatically void a valid invoice.
If the customer stops responding or uses the objection only to buy time, you hand the claim over. We assess the facts and recover the justified amount for you, factually and on a sound legal basis.
Important with defect objections: A customer may not simply reduce an invoice because they are dissatisfied. As long as you have delivered the service, your claim remains. A factual clarification is the first step, and it must not end in an accepted loss of payment.
The escalation path
Each step is only initiated if the previous one did not reach the goal. Most cases end early, because the demand from a licensed debt collection institute is taken seriously. From the handover on, we steer the entire path, you keep the overview and initiate nothing yourself anymore.
In your industry
The solution path is the same everywhere, the starting situation differs.
Removing installed material again is usually not a practical solution. The reliable way is to have the open invoice recovered.
Without your own accounting, there is no time for following up. You hand over, we recover, and the money comes back to you.
With many small open amounts, the handover is especially worthwhile, because the effort for you stays minimal.
Recovery rate
We recover 88% of the claims handed to us. No more weeks of chasing, no more worrying whether anything will come at all. You hand over the open invoice, we pursue it consistently, and the money lands where it belongs: in your account. The difference is the fast, fully digital process that starts the same day, as a licensed debt collection institute confirmed by the OGH.
What it costs
Your principal claim arrives with you at 100%. The defaulting customer bears the debt collection costs. You do not pay to get your own money back.
What debt collection costsof the claim for you. The defaulting customer bears the debt collection costs.
Frequently asked questions
First send a factual payment reminder, then a reminder with a deadline. If payment does not arrive, hand the claim over to a licensed debt collection institute that recovers it for you. One unsuccessful reminder is enough to hand over. More on what to do when an invoice is not paid.
For a pure monetary claim, a licensed debt collection institute is usually the more direct way, because the process is built for recovery, starts online and the defaulting customer bears the costs. If the case becomes contentious or has to go to court, we take that on for you as well, without you having to look for a lawyer yourself.
Have them state in writing what is being complained about, and separate the undisputed part that is still due. A claimed defect does not void a valid claim. If the customer stays inactive while things stall, you hand the claim over. We assess the facts and recover the justified amount.
Not just like that. As long as the service is delivered, your claim remains. If only part is disputed, the rest is still due. A factual clarification comes first, and it must not end in an accepted loss of payment.
Legally, one reminder with a deadline is enough. Further reminders are goodwill, not an obligation. So you can hand the claim over after the first unsuccessful reminder.
Yes. Since the defaulting customer bears the debt collection costs, your principal claim stays untouched. Even smaller open amounts can be recovered economically this way.
For the pure monetary claim, a specialised debt collection institute is usually the fastest way, because the process is built for it and starts online. If court proceedings become necessary, we prepare them.
Your principal claim arrives with you at 100%. The defaulting customer bears the debt collection costs. You do not pay to get your own money back.
That is usually not a practical solution and legally tricky. The reliable way is to have the open invoice recovered through a licensed debt collection institute.
As soon as your customer is in payment default and a reminder was unsuccessful. A certain minimum number of reminders is not necessary, one unsuccessful reminder is enough in practice. The earlier you hand over, the higher the chance of full payment.
Yes. As a licensed debt collection institute, we communicate factually and on a sound legal basis. The goal is payment, not escalation. A defaulting customer can be a good customer again tomorrow, which is why we take on the unpleasant part without straining the relationship unnecessarily.
A large share of cases is settled out-of-court within a few weeks. After successful recovery, we pay out to you. You can see the status of every step live in your portal at any time.
You start online, upload the open invoice and hand the claim over in a few minutes. We take over the processing and pay the recovered amount out to you.
In the vast majority of cases, no. An open invoice is first a civil matter and not a case for a criminal report. Only if the customer never intended or was never able to pay and concealed that, more may be behind it. The reliable way to get your money remains handing over to a licensed debt collection institute.
Even then the handover is worthwhile. We assess the situation and secure your claim, for example with an enforceable title that stays valid for many years. That way you get your money even if the customer can only pay again later.
If your customer does not pay despite the reminder, you have reached the point where following up yourself rarely helps anymore. Hand the claim over to a licensed debt collection institute. A demand from a debt collection institute is usually taken far more seriously than your next own reminder.
Yes. incaseof.law is a debt collection institute licensed in Austria, confirmed by the OGH, and recovers claims in Austria and Germany.
Your customer is not paying? Hand the open claim over online, we recover it for you. 100% of the claim for you. Your money belongs in your account.
Start debt collectionOver 1,000 companies already trust our receivables management. We provide full support to our clients – from collection of single unpaid invoices to direct system integrations via API. We ensure efficient, legally compliant, and fully digital processes for your entire receivables management.
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When faced with unpaid invoices, many entrepreneurs either reach straight for the 'legal sledgehammer' or do nothing at all. Both approaches are usually wrong. A modern, digital debt collection agency like incaseof.law solves problems before they end up in court. Spare yourself the financial risk of expensive litigation and opt for intelligent receivables management.
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