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State-licensed debt collection institute § 118 GewO 1994 · GISA 32140156
Licensed in Austria · Registered in Germany

Debt collection for hospitality and catering.

Catering delivered, event completed, invoice unpaid? Hand over due, undisputed claims with evidence of default. incaseof.law supports digital handling while you focus on your business.

Personal advice? Request a call back

4.9 out of 5

For freelancers, SMEs, property managers, trades and law firms.

State-licensed debt collection institute

Registration

Your account for submitting claims.

Register in the customer portal. Add your company details and submit your outstanding claims there.

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From an event booking to a documented claim

For corporate events and catering, the contact person is not necessarily the contracting party. Check which business placed the order and who was authorised to do so. Keep the offer, acceptance, agreed guest count and subsequent changes together. An invoice addressed to the contact personally may identify the wrong debtor.

Document the services actually provided: event date, deliveries, confirmed additions and deposits already credited. Distinguish the invoice amount from the outstanding balance after a partial payment. Separate events for the same customer should remain individually identifiable.

Cancellation charges are not automatically valid

An agreed cancellation charge requires a valid basis and the relevant facts. Include the booking conditions, cancellation date and correspondence. If the claim is disputed, do not submit it as undisputed under a regular instruction. The incaseof.law terms provide for separate legal assessment of contested claims.

Distinguish Austria from Germany

The venue alone does not answer every applicable-law question. Record the parties' locations and contractual agreements. Our Germany overview explains subsequent steps for German cases; Austrian cases may involve an Austrian payment-order claim. Do not submit a duplicate if the same receivable is already being handled.

Documents ready? Here is the next step.

Check the claim and balance, record objections and identify the relevant jurisdiction. Acceptance and cooperation follow our terms.

Everyday life in hospitality

Small margins, and the invoice has been open for weeks.

Food costs, staff and rent are paid long before the corporate client transfers the money. Every unpaid invoice hurts twice here, because it ties up capital that is missing in the daily business. Whether it is a company dinner, a banquet or a running delivery, the starting point is the same: the customer does not pay.

The company event is over, the invoice is open

Christmas party, team event, conference catering: it is ordered on account. Afterwards the contact person disappears into internal approvals or moves to another department.

Nobody pays an agreed cancellation fee voluntarily

The booking falls through at short notice, and the no-show fee is in the quotation. On the invoice the corporate client stops responding, while food and staff were already scheduled.

Peak season in December, payment gap in February

Orders pile up in the high season, and the open items land in the months with low turnover. That is exactly when the money for the next purchase is missing.

In brief

How does debt collection work in hospitality?

Catering delivered, event completed, invoice unpaid? Hand over due, undisputed claims with evidence of default. incaseof.law supports digital handling while you focus on your business.

Basis: acceptance requirements and services under the terms.

How it works

How the handover works for hospitality businesses

In three steps from an unpaid banquet invoice to the payout. incaseof.law takes over the rest. See how the handover of your claims works in detail.

1

Hand over the invoice

Upload the unpaid catering or banquet invoice as a PDF or a photo. Several open items from one season go in a single handover.

In about 3 minutes
2

We enforce

We initially handle the accepted instruction out of court. Court proceedings, required representation and additional costs need separate clarification.

Consistently enforced
3

Payout to your account

Received payments are settled in the agreed order. Follow the case in the customer portal. Understand partial payments and payouts.

Paid out in full

A case from hospitality

A company event, 4,800 euros, no response.

The buffet for the Christmas party of a corporate client is delivered, and the invoice for 4,800 euros has been due for 60 days. Nobody answers emails, the contact person has moved to another department. You hand over the case the way you submit any unpaid claim, and carry on with the service.

  • incaseof.law takes over the communication with the accounting department of the corporate client.
  • No success commission on recovered principal. Conditions and cost consequences under the terms apply.
  • Agreed cancellation and no-show fees are enforced along with the invoice.
Start debt collection

Case file · Illustrative example

Illustrative example, as of 2026. A B2B case typical of event catering, not a real individual case.

What it costs

What does debt collection cost hospitality businesses?

If fully recovered, principal is paid out without a success commission. Interest and collection costs remunerate the service under the terms. Court, legal and transmission costs, and obligations on direct payments or cancellation, need separate consideration. Payment or full reimbursement is not guaranteed. Read the terms.

Debt collection costs in detail

What our clients say

From conflicting goals to seamless cooperation.

After seeing the incaseof.law demo, I immediately cancelled the contract with our previous debt collection provider. We were able to settle the first two five-figure claims within a few days. After that we connected to incaseof.law directly via REST API.
Founder and CEOLomnido GmbH
4.9out of 5

See reviews on Google

Client rating on Google

I am incredibly grateful to InCase of Law. The whole process was extremely simple and worked entirely without any direct communication effort. I only uploaded my invoice, and within the first hour the first reminder had already gone out. What had cost me over a month of frustration, chasing and unanswered messages was resolved by InCase of Law within one day: my entire principal claim was paid the very next day. I can recommend the service without reservation and will definitely use it again for future outstanding claims. Many thanks for the fast and professional support!
Nicolette Nikelsom07/2026
I felt in good hands at incaseof.law from the very first conversation. Everything was explained clearly, questions were answered immediately, and the result exceeded my expectations. Many thanks for the outstanding support!
Mario Eichhorn10/2025
Working with Dr. Kindler goes excellently. The communication is first class and my questions were answered reliably and in detail. Highly recommended!
Florian K12/2025
Very trustworthy partners who are a pleasure to work with. An absolute recommendation!
Bernd Pichler11/2025
Extremely satisfied and very good support!
Reinhard Wachmann03/2026

For freelancers, SMEs, property managers, trades and law firms.

EY Scale-up Award, Rising Star 2026

Named Rising Star at the EY Scale-up Award for the second year running, in the FinTech and InsurTech category.

Internal analysis by incaseof.law, as of 2026.

Law, money and peace of mind, from a single source

One solution that secures three things: your rights, your money and your peace of mind.

incaseof.law is a debt collection institute licensed in Austria and registered in Germany. You hand over your open claim digitally, we collect the money.

Law

Licence and registration

Licensed in Austria and registered in the German Legal Services Register. The terms set out the scope and conditions of an engagement.

Licence under GewO 1994
Electronic legal communication
Enforceable across Europe
Money

No success commission on recovered principal. Conditions and cost consequences under the terms apply.

incaseof.law keeps no share of your principal claim. What your customer owes belongs, after a successful collection, entirely in your account.

No success commission
No deduction from the principal claim
Default costs borne by the debtor
Peace of mind

Digital, you take care of nothing

Upload the claim, incaseof.law takes over the rest. The entire collection runs through the connector and electronic legal communication.

Status in the portal at any time
Deadlines and escalation through us
Out of court and in court

Frequently asked

Questions from hospitality.

From cancellation fees through banquet invoices to the season. Your question is not here? incaseof.law answers personally.

Contact us
Prepare the invoice, contract or order, evidence of performance, payment history and correspondence. The preparation section explains the industry-specific records.
For due, undisputed claims. If the debtor raises a substantiated objection, we can put you in touch with our partner lawyers on request. A blanket denial without reasons is not enough; we continue to pursue such claims. If the debtor raises a substantiated objection only during collection, we inform you and you decide how to proceed.
Each receivable must be identifiable. Agree the appropriate handover method; acceptance requirements apply to every case, including records in a batch submission.
Report the date, amount and allocation promptly through the platform. The terms govern allocation and obligations concerning assigned interest and collection costs.
Duration and outcome are not guaranteed. Evidence, objections, contactability and ability to pay affect the process. Court steps require separate assessment.
If fully recovered, principal is paid out without a success commission. Interest and collection costs remunerate the service under the terms. Court, legal and transmission costs, and obligations on direct payments or cancellation, need separate consideration. Payment or full reimbursement is not guaranteed.

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