Multiple unpaid purchases need a clear process. Connect each order to delivery, returns and payments. Due, undisputed claims with documented default can be handed over digitally under the acceptance requirements.
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For freelancers, SMEs, property managers, trades and law firms.
Registration
Register in the customer portal. Add your company details and submit your outstanding claims there.
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Your shop's open-item list is a starting point, not a complete claim file. Keep the order number, contracting party, invoice number and delivery record together. Where billing and shipping addresses differ, establish who entered into the contract. A parcel accepted at an address does not establish that by itself.
Reconcile returns, refunds, payment-provider entries and credit notes before handover. An announced return, a declared withdrawal and goods actually returned are different facts. Applicable consumer rights must be considered; an unpaid invoice does not make a withdrawal irrelevant.
Each record needs the same essential information as an individual case. Define a unique case ID, current principal, basis for the due date and default, and a correction process. A technical import does not establish the validity of every claim. The terms require the relevant confirmations for each submitted case.
A delivery dispute, identity misuse or missing refund must not disappear behind a generic “unpaid” label. Record the specific objection and evidence. Separate disputed cases from regular undisputed instructions. New payments and return credits still need to be reported after handover.
Check the claim and balance, record objections and identify the relevant jurisdiction. Acceptance and cooperation follow our terms.
Germany: distance-contract withdrawal rights and exceptions; effects of withdrawal.
Every online shop knows this
In online retail it is rarely the one big loss. It is the many small amounts that look too small to pursue on their own and, taken together, slow your growth. If your customer is abroad, a second hurdle is added: a different legal situation and different ways of serving documents. The incaseof.law study on tied-up capital shows how much is left lying around: 194.9 billion euros in the claims of Austrian companies, evaluated across 149,916 limited companies, as of 2026.
Every single invoice purchase looks too small for a reminder of its own. Together they are the turnover your shop is missing at the end of the month.
The return is announced and never arrives, the goods stay with the customer, and nobody answers your payment reminder.
The amount is charged back although the parcel was delivered. The invoice stays open, and the work stays with you.
In brief
Multiple unpaid purchases need a clear process. Connect each order to delivery, returns and payments. Due, undisputed claims with documented default can be handed over digitally under the acceptance requirements.
Basis: acceptance requirements and services under the terms.
How it works
In three steps from hundreds of unpaid invoice purchases to the payout. You hand over in bulk, incaseof.law takes over the rest. See how the handover of your claims works in detail.
Upload your unpaid invoice purchases as a list or connect your shop and your accounting. Hundreds of items in one step, without single entries.
We initially handle the accepted instruction out of court. Court proceedings, required representation and additional costs need separate clarification.
Received payments are settled in the agreed order. Follow the case in the customer portal. Understand partial payments and payouts.
A case from online retail
After the Christmas season 340 invoice purchases stay open, 180 euros on average, many of them from consumers. You hand over the list in one step, the way you submit any unpaid claim, and incaseof.law enforces it factually and with legal certainty.
Case file · Illustrative example
Illustrative example, as of 2026. A volume scenario typical of online retail, not a real individual case and not a guaranteed collection rate.
Handover
Submit hundreds of unpaid invoice purchases in one step. Connect your shop system or your accounting, without exports and without detours. For the fully automated handover out of your shop there is the interface for enterprise and software.
Microsoft Business Central
SAP
sevDesk
Odoo
What it costs
If fully recovered, principal is paid out without a success commission. Interest and collection costs remunerate the service under the terms. Court, legal and transmission costs, and obligations on direct payments or cancellation, need separate consideration. Payment or full reimbursement is not guaranteed. Read the terms.
Debt collection costs in detailWhat our clients say
After seeing the incaseof.law demo, I immediately cancelled the contract with our previous debt collection provider. We were able to settle the first two five-figure claims within a few days. After that we connected to incaseof.law directly via REST API.
Named Rising Star at the EY Scale-up Award for the second year running, in the FinTech and InsurTech category.
Internal analysis by incaseof.law, as of 2026.
Law, money and peace of mind, from a single source
incaseof.law is a debt collection institute licensed in Austria and registered in Germany. You hand over your open claim digitally, we collect the money.
Licensed in Austria and registered in the German Legal Services Register. The terms set out the scope and conditions of an engagement.
incaseof.law keeps no share of your principal claim. What your customer owes belongs, after a successful collection, entirely in your account.
Upload the claim, incaseof.law takes over the rest. The entire collection runs through the connector and electronic legal communication.
Start now
Register to submit your claim, or contact us first if you have any questions.
Frequently asked
From the bulk handover through chargebacks to connecting your shop. Your question is not here? incaseof.law answers personally.
Contact usFrom the guide
Regulatory frameworks and cost structures in receivables management: a comparison of Austria and Germany.
Read more
From out-of-court demand letters to digital enforcement. How to secure your liquidity.
Read more
Modern receivables management for SMEs, 100% online and assertive, instead of expensive litigation.
Read moreSources and legal basis
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