Working together · Austria and Germany
Debt collection company for Austria and Germany
A debt collection company handles outstanding claims within the agreed scope. incaseof.law combines digital handover with out-of-court receivables management. A regular instruction requires a due, undisputed claim and evidence of payment default. Court proceedings and additional services need separate consideration.
What does a debt collection company do?
The starting point is a specific outstanding claim: who owes which amount, why is it due, and what payments or objections already exist? Instructing a collection company does not replace that information. It organises further handling and communication within the agreed scope.
After handover to incaseof.law, correspondence and negotiations are assigned to us under the terms. Your accounts team remains responsible for accurate initial information and updates. Report new direct payments or objections promptly through the platform.
One invoice or recurring handovers?
For a single invoice, begin with registration and case entry. Prepare the invoice, contract or order, evidence of performance, reminder history and current balance. Existing customers can use their current portal account.
Recurring cases also require clear responsibilities and data quality: who authorises a handover, records a partial payment and answers questions? A technical integration needs the same accurate facts as manual entry. Available transfer methods and their setup depend on the specific engagement.
What if the customer disputes the claim?
A complaint or counterclaim belongs in the assessment. Our terms exclude disputed claims from regular collection instructions. Offers from partner lawyers may be obtained for legal enforcement; instructing them and incurring their fees require your express approval.
Collection providers, lawyers and courts have different roles. Choose support that fits the case. A demand letter does not resolve a legal dispute conclusively, and obtaining a court title does not guarantee payment.
Austria and Germany: documents and procedures
| Topic | Austria | Germany |
|---|---|---|
| Check authorisation | Trade authorisation in GISA | Entry in the legal services register |
| Prepare the claim | Document the contract, invoice, performance, default and payments | |
| Court procedure | Payment-order claim and conditional payment order, where applicable | Mahnbescheid and, where applicable, Vollstreckungsbescheid |
| Contractual basis | The engagement and agreed terms; additional costs need separate consideration | |
In a cross-border case, your company's location alone does not determine the applicable law or competent court. Include the customer's location, contractual basis and relevant agreements.
What should you ask before instructing a provider?
Compare services, costs in different scenarios and settlement arrangements. Ask what happens if recovery fails, the customer pays you directly or the case is cancelled. The provider's remuneration and possible reimbursement by the debtor are separate questions.
Our provider-selection criteria support that comparison. Details about incaseof.law appear in the imprint and terms. Registration or a digital portal alone is not a recovery guarantee.
Related topics
Sources and basis
- Engagement, services, remuneration and cooperation: incaseof.law terms
- Company and registration details
- Austrian public trade register
- German legal services register
- German court payment-order procedure
- Austrian court procedure
Content reviewed on 23 September 2026. Procedural information and our contractual terms are separate foundations. The individual case remains decisive.
Your next step
Prepare your documents and use the existing registration. For questions about the scope of services, visit our contact page.
Received a letter as a debtor? Please go directly to the payment portal.